Refund policy
At STRANGE, every product is made and checked with care before it is shipped. Please read this policy carefully before placing an order.
By purchasing from our website, you agree to the terms mentioned below.
1. Final Sale Policy
All orders placed on the STRANGE website are considered final sale.
We do not offer money refunds for reasons such as change of mind, incorrect size selection, style preference, color preference, fit issues, or any other personal preference after purchase.
For eligible cases, customers may request:
- A size exchange
- An exchange for another available product
- Store credit of the same eligible value
A money refund will only be considered if the product has a confirmed manufacturing defect, production issue, or if the wrong/damaged product has been delivered.
2. Refund Eligibility
Refunds are only applicable in the following cases:
- The product has a genuine manufacturing defect
- The product is damaged before delivery
- The wrong product has been delivered
- There is a verified production or quality issue from our side
Refunds will not be approved for:
- Size issues
- Change of mind
- Minor color differences due to screen/display settings
- Products that have been worn, washed, altered, stained, damaged, or used
- Products without original packaging, tags, labels, or invoice
- Products damaged during return shipping
- Requests made after the allowed timeline
All refund approvals are subject to inspection and verification by the STRANGE team.
3. Return / Exchange Request Timeline
Any request for a refund, exchange, or store credit must be raised within 7 calendar days of receiving the product.
To begin the process, email us at:
Please include:
- Your order number
- Full name used while placing the order
- Reason for the request
- Clear photos/videos of the product
- Photos of tags, packaging, and invoice
Requests made after 7 calendar days from the date of delivery will not be accepted.
4. Size Exchanges
Size exchanges are allowed only if:
- The request is raised within 7 calendar days of delivery
- The product is unused, unwashed, and unworn
- The product is returned in its original packaging
- All tags, labels, and invoices are intact
- The requested replacement size is available in stock
The customer is responsible for shipping the product back to our studio.
Once we receive and inspect the product, we will ship the replacement size if the product passes our quality check.
If the requested size is unavailable, we may offer store credit of the eligible value.
5. Product Exchanges
If you would like to exchange your item for another product, you may request an exchange within 7 calendar days of receiving your order.
Product exchanges are subject to stock availability.
If the new product is priced higher, the customer must pay the difference.
If the new product is priced lower, the remaining eligible balance may be issued as store credit.
Shipping charges, COD charges, or any other non-product charges are not included in store credit or exchange value.
6. Store Credit
For eligible exchange requests, customers may choose to receive store credit instead of another product.
Store credit will be issued only after the returned product has been received, inspected, and approved by the STRANGE team.
Store credit:
- Will be equal to the eligible product value
- Will not include shipping charges or COD charges
- Cannot be exchanged for cash
- Cannot be transferred to another customer
- Must be used on the STRANGE website
- Will be valid for 6 months from the date of issue
7. Return Shipping Responsibility
For all size exchanges, product exchanges, and store credit requests, the customer is responsible for arranging and paying for return shipping.
We strongly recommend using a reliable and trackable courier service.
Until the product is delivered to our studio, the responsibility of the package remains with the customer.
STRANGE will not be responsible if the returned product is:
- Lost in transit
- Damaged during return shipping
- Delivered to the wrong address
- Returned without tracking proof
- Received in poor or unsellable condition
If the returned product is lost or damaged during shipping, the loss will be borne by the customer.
8. Product Condition Requirements
Returned products must be sent back in the same condition in which they were delivered.
To be accepted, the product must be:
- Unused
- Unwashed
- Unworn except for trial
- Free from stains, marks, perfume, sweat, odor, makeup, or damage
- Returned with original packaging
- Returned with all tags, labels, invoice, and accessories, if any
If the product does not meet these conditions, the exchange, refund, or store credit request will be rejected.
In such cases, the customer will be responsible for arranging and paying for the product to be shipped back to them.
9. Inspection & Approval Process
Once we receive the returned product at our studio, our team will inspect it.
The inspection process may take up to 3 business days from the date we receive the product.
After inspection, we will confirm whether the request has been approved or rejected.
If approved, we will process one of the following:
- Replacement size
- Exchange product
- Store credit
- Refund, only in cases of verified defect or issue from our side
10. Defective, Damaged, or Wrong Products
If you receive a defective, damaged, or incorrect product, please email us within 7 calendar days of delivery at:
Please include clear photos/videos of:
- The defect or issue
- The full product
- The packaging
- The invoice/order details
Do not use, wash, alter, or remove tags from the product before we review the issue.
If the issue is verified by our team, we will offer a suitable resolution, which may include replacement, exchange, store credit, or refund depending on the case.
11. Refund Processing
Approved refunds are only issued in cases where the product has a verified manufacturing defect, production issue, damage before delivery, or wrong item delivery.
Once approved, refunds will be processed to the original payment method within 7–10 business days.
The final time taken for the amount to reflect may depend on your bank, card provider, UPI provider, or payment gateway.
Shipping charges, COD charges, or any other service charges are non-refundable unless the issue was caused by STRANGE.
12. Non-Returnable / Non-Exchangeable Items
The following items are not eligible for return, exchange, or store credit unless they are defective or incorrectly delivered:
- Products purchased on final sale or clearance
- Gift cards or store credit codes
- Customized or altered products
- Products bought from pop-ups, events, or third-party retailers, unless specifically approved by STRANGE
- Products damaged due to use, washing, mishandling, or incorrect care
13. Cancellations
Orders can only be cancelled before they are packed or shipped.
Once an order has been packed, shipped, or handed over to the courier partner, it cannot be cancelled.
If you wish to request a cancellation, please email us immediately at:
Cancellation requests are not guaranteed and will depend on the order status.
14. Important Note
STRANGE reserves the right to approve or reject any return, exchange, store credit, or refund request after reviewing the condition of the product and the details of the case.
Any decision made after inspection will be final.
For any questions, please contact us at: